QSR General Manager

Location: Sussex County, DE
Salary: $60-$70K plus bonus
Job Type: Full-time

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of a fast-paced fast-food restaurant. This role is crucial for ensuring exceptional customer experience while maintaining high standards of quality, service, and cleanliness. The General Manager will lead a diverse team, drive business goals, and manage the restaurant's financial performance.

Day-to-Day Responsibilities:

  1. Operational Management:
    • Oversee daily operations, ensuring compliance with company policies and procedures.
    • Maintain high standards of food safety, cleanliness, and customer service.
    • Manage equipment maintenance and compliance with health and safety regulations.
    • Handle shift scheduling to meet business needs and adhere to metrics.
  2. Financial Management:
    • Develop strategies to increase sales and profitability.
    • Manage expenses and analyze financial data to enhance performance.
    • Set and strive to exceed financial targets.
  3. Team Leadership and Development:
    • Recruit, train, and develop a high-performing team.
    • Foster a positive work environment and conduct performance evaluations.
    • Ensure staff complete necessary training and adhere to company standards.
  4. Customer Service:
    • Guarantee high-quality, friendly, and efficient customer service.
    • Resolve complaints and maintain customer satisfaction.
  5. Inventory and Supply Chain Management:
    • Oversee inventory processes to minimize waste and reduce costs.
    • Manage stock levels and ensure compliance with inventory control processes.

 

  1. Compliance and Standards:
    • Ensure adherence to all brand standards and local laws.
    • Stay updated on policy changes affecting operations.
  2. Marketing and Community Engagement:
    • Implement marketing initiatives to boost brand visibility and customer traffic.
    • Engage with local businesses and community organizations.
  3. Technology:
    • Utilize company technology for team management and operational efficiency.
    • Train in troubleshooting restaurant technology.

Required Skills & Qualifications:

  • ServSafe certification and completion of Leading Great Restaurants class.
  • Proven leadership experience in the food service or hospitality industry, preferably with a background in fast-food operations.
  • Strong financial acumen with experience in budget management and profitability enhancement.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to motivate and manage a diverse team.
  • Knowledge of food safety standards and regulations.

Benefits:

  • Health, Dental, and Vision Insurance: Competitive coverage with employer contribution.
  • Life and Disability Insurance: Employer-paid premiums.
  • 401K Plan: Employer matches contributions.
  • Vacation Pay: Generous vacation policy, including additional time based on tenure.
  • Holiday/Sick-Personal Days: Allocated days for personal use.
  • Uniform Allowance: Annually provided.
  • Bonus Program: Quarterly incentives based on performance.

This role is ideal for a dynamic leader who thrives in a fast-paced environment and is committed to driving excellence in every aspect of the business. If you are ready to lead a team towards exceptional performance and meet the above qualifications, we encourage you to apply. Please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.