Job Title: Warehouse Supervisor
Location: Gastonia, NC
Department: USA Operations
Reports To: UK Warehouse Manager
Work Hours: Full-time (37.5 hours/week), Monday–Friday, with occasional overtime as needed
Start Date: ASAP 
 
About the Role

We’re looking for a reliable, efficient, and detail-oriented Warehouse Supervisor to lead day-to-day warehouse operations at our Gastonia, NC site. You’ll be the key point person responsible for pick, pack, and ship processes across all sales channels—including e-commerce, events, and retail. This role is ideal for someone who takes pride in maintaining high standards, values process, and thrives in a hands-on environment.

This is a direct-hire position, and you’ll start off as a solo operator (with training provided in the UK and on-site in Gastonia). Over time, you’ll help scale operations as our U.S. presence grows.
 
What You’ll Be Doing
•    Oversee daily pick, pack, and ship operations
•    Receive, unpack, and organize incoming inventory
•    Manage returns, restock merchandise, and handle associated logistics
•    Maintain a safe, clean, and organized warehouse environment, in line with OSHA and company standards
•    Prepare and support logistics for U.S.-based events and pop-up shops
•    Perform quality control checks and stock counts
•    Use the WMS system to manage inventory from both UK and U.S. events
•    Load outgoing parcels and assist with courier pickups
•    Transport inventory to local stores and manage discrepancies
•    Report any damaged or missing stock promptly
•    Ensure the warehouse reflects the standards of a premium/luxury brand
 
Who You’ll Work With

Internal Teams:
•    Warehouse & Logistics
•    Customer Service
•    Events
•    Quality Control
•    Retail Operations

External Contacts:
•    Suppliers
•    Freight and courier partners
•    U.S. event teams
•    Customers (on occasion)
 
What We’re Looking For

Experience:
•    Valid passport highly preferred, as you will be required to travel out of the country (once every 1-2 years)
•    Solid background in warehouse operations, logistics, or supply chain
•    Comfortable working independently and managing solo responsibilities
•    Experience supporting events or trade shows is a plus

Skills:
•    Strong communication and organizational skills
•    Familiarity with Microsoft Office and warehouse management systems (WMS)
•    High attention to detail and ability to meet deadlines
•    Ability to work efficiently, follow processes, and take initiative
•    A calm, focused mindset under pressure
•    Willingness to roll up your sleeves and maintain a hands-on presence
 
Perks & Benefits
•    Healthcare and dental coverage
•    Paid holidays
•    Potential 401(k) plan
•    Opportunity to grow with a fast-expanding U.S. operation
•    International training and collaboration with the UK team